This is an article to show you how to get help for your account.
1. Navigate to https://my.journey2jannah.com/course-library/
2. On the platform, you will see an orange button. Click on that.
3. This will give you a pop-up box with a few options for seeking help.
4. If you click on ‘Answers’ on the top will allow you to find articles to support you on the platform. You can type in key words at the bottom search bar to narrow down the help you seek.
5. Click on the “search” icon, and then you can find the article that you’re looking for.
6. If you can’t find the help on the ‘Answers’ tab, click “Ask”.
7. You can click on ‘Email’ to send us a message for the help you need.
8. Include the ‘Subject’ related to your query.
9. Include your email address so we can respond to you appropriately.
10. Then, share the details in the big box. It would be helpful if you attached screenshots, too.
11. If a team member is online, then you can also get live help by clicking on the ‘Chat’ option.
12. Please feel free to send a message with your query here and wait for a response from the team.
